Terms of Use

Last updated 8 November 2026 (Murmur 1.1)

1. What these terms are

This is the agreement between you and the operator of Murmur (“we”) about using Murmur. The Community Guidelines are part of these terms. How we handle your data is set out in the Privacy Policy.

When you turn on “I’m 18 or older and agree to the terms of use and community guidelines” on the app’s “Before you start” page and tap “Agree”, you accept these terms. If you don’t agree, please don’t create an account.

Your licence to the app itself is Apple’s Standard End User License Agreement. These terms add the rules for using the Murmur service.

2. Who can use Murmur

• People aged 18 or over.
• One account per person. You sign in with your own Apple Account.
• You may not open an account for someone else, or lend, sell or hand over your account.
• If you are suspended, you may not open a new account to get around it.

3. Zero tolerance

We have zero tolerance for objectionable content and abusive users. You may not post or do any of the following (details in the Community Guidelines):

• Harass, bully or threaten anyone.
• Share someone else’s personal information, or try to find out who or where another user is.
• Hate speech.
• Sexual content, and any sexual content involving minors.
• Threats of violence, or encouraging self-harm.
• Ads, spam, scams, or pretending to be someone else.
• Illegal content or deals.

4. What we do

• Every thread and reply is checked automatically before it is published (AI moderation and personal-information detection). Clear violations can’t be posted; anything that may break the rules is held “Under review” until a person has looked at it. Names you choose are checked the same way; if a new thread carrying one is held, the name waits with it.
• We handle reports within 24 hours. When 3 different people report the same post, it is hidden until it has been reviewed.
• If you break these terms or the Community Guidelines, we may remove content and mute or suspend your account without notice. When an account is suspended, all of its threads and replies that are still up are removed with it.
• Muted and suspended accounts can’t post threads or replies, but can still report, and can delete the account at any time.
• When an account is suspended, we keep a one-way hash of its Apple account identifier (computed with a key that exists only in our database, and impossible to turn back) to stop the same person from signing up again. We don’t keep the identifier itself. The hash is deleted when the suspension is lifted, and kept for at most 2 years.

5. Appeals

If you think we got it wrong, email w.yihhsuan@gmail.com with roughly when it happened and what it was about (for example the thread’s tags, place and date). We’ll check our moderation records and aim to reply within 7 days. If the appeal is upheld, your account is reinstated; content that was already removed or has melted doesn’t come back. A deleted account can’t be restored.

6. Your content

• You are responsible for what you post. The rights to your content stay with you.
• You allow us to store and show your content in the service, show it to people nearby, include it in notifications, and pass it to automatic moderation before it is published, until it melts and is deleted (reported content is kept as described in the Privacy Policy).
• An emoji and name you choose in a thread are your content too.
• Threads are there for anyone nearby to read. Don’t write anything you wouldn’t want a stranger to see.
• Threads melt away. We keep no backups and can’t restore them.

7. What you may not do

• Access, scrape or analyse Murmur’s content automatically or in bulk.
• Try to work out who or where someone is from a thread’s location, time or anything else.
• Get around posting limits, suspensions, blocks or any other protection.
• Interfere with or damage the service, or access data that isn’t meant for you.

8. The service

• Murmur is free for now. The service may change, pause or end; threads melt away by design.
• The service is provided as is. We don’t promise that it will be uninterrupted or free of errors.
• Threads and replies are written by users and don’t represent our views. Locations on the map are blurred on purpose; don’t rely on them to find people or places.
• To the extent the law allows, we are not liable for indirect losses caused by using, or being unable to use, Murmur.

9. Ending

You can delete your account at any time in Me → Delete account. We may suspend your account if you break these terms or the Community Guidelines.

10. Governing law

These terms are governed by the laws of the Republic of China (Taiwan).

11. Changes

When these terms change, we’ll update this page and the date at the top. If you keep using Murmur after a change, you accept the new terms.

Contact

w.yihhsuan@gmail.com