Community Guidelines

Last updated 8 November 2026 (Murmur 1.1)

Murmur lets strangers nearby start a thread on the map and chat for a while. When a thread’s time is up, it melts away. Everyone here is anonymous, which is exactly why we need to look out for each other.

Who can use Murmur

• People aged 18 or over.
• One account per person.

Please don’t

• Harass, bully or threaten anyone.
• Share someone else’s personal information: phone numbers, addresses, ID numbers, licence plates, or anything else that could identify a person.
• Post hate speech: attacks based on race, ethnicity, nationality, religion, gender, sexual orientation, disability and the like.
• Post sexual content. Any sexual content involving minors means immediate suspension.
• Threaten violence or encourage self-harm.
• Post ads, spam or scams, or pretend to be someone else.
• Post illegal content or arrange illegal deals.
• Stalk anyone, or try to find out who or where another user is.
• Use an emoji or name you choose to do any of the above. A chosen name also can’t be one of the built-in names, or look like the poster, a moderator or Murmur itself (such as “OP”, “admin” or “Murmur official”).

What we do

• Threads and replies are checked automatically before they go up: an AI model reads the text, and we look for phone numbers, addresses, licence plates and ID numbers. Clear violations can’t be posted; anything that may break the rules is held “Under review” until a person has looked at it. Names you choose are checked the same way; if a new thread carrying one is held, the name waits with it.
• We handle reports within 24 hours.
• When 3 different people report the same post, it’s hidden until it has been reviewed.
• A reply whose score drops to −5 has its text hidden automatically.
• Content that breaks these guidelines is removed. The account may be muted (no new threads or replies) or suspended (no new threads or replies, and all of its threads and replies that are still up are removed). For serious or repeated violations, we may suspend an account straight away, without notice.

What you can do

• Report a thread: tap “⋯” at the top right of the thread, choose “Report”, then pick a reason.
• Report a reply: touch and hold the reply, then choose “Report”.
• Block the author: choose “Block the author” in the thread’s “⋯” menu, or touch and hold a reply and choose “Block this person”. You won’t see their threads or replies any more. You can undo it in Me → Blocked people.
• Dislike: choose “Dislike” in the thread’s “⋯” menu, or touch and hold a reply and choose “Dislike”.

If someone is in danger

If someone is in immediate danger, contact your local emergency services first (in Taiwan: police 110, fire and ambulance 119). If you need someone to talk to in Taiwan, call the Ministry of Health and Welfare’s 1925 support line. Reporting in Murmur is not a substitute for emergency help.

If you are muted or suspended

The app tells you that your account has been suspended for breaking the Community Guidelines. If you think we got it wrong, email w.yihhsuan@gmail.com with roughly when it happened and what it was about; we aim to reply within 7 days. Appeals are also described in the Terms of Use.

Contact us

For anything other than a report, email w.yihhsuan@gmail.com.